, ATA AG v3 NC-WEB, MANUAL 

ATA AG v3 NC-WEB

ATA AG v3 NC-WEB, MANUAL
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ADMINISTRATION
GUIDE
Cisco Small Business
SPA2102, SPA3102, SPA8000, SPA8800, PAP2T
Analog Telephone Adapters
CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect
,
Cisco Stackpower,
Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video
(Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and
Flip Gift Card are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP,
CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking
Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to
Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0907R)
© 2009 Cisco Systems, Inc. All rights reserved.
OL-17901-04
 Contents
About This Document
11
Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters
16
Comparison of ATA Devices
17
ATA Connectivity Requirements
20
PAP2T Connectivity
21
SPA2102 Connectivity
22
SPA3102 Connectivity
23
SPA8000 Connectivity
24
SPA8800 Connectivity
25
ATA Software Features
26
Voice Supported Codecs
26
SIP Proxy Redundancy
28
Other ATA Software Features
28
Chapter 2: Basic Administration and Configuration
36
Basic Services and Equipment Required
36
Downloading Firmware
37
Basic Installation and Configuration
37
Upgrading the Firmware for the ATA Device
37
Setting up Your ATA Device
38
Using the Administration Web Server
39
Connecting to the Administration Web Server
40
Setting Up the WAN Configuration for Your ATA Device
40
Registering to the Service Provider
42
Advanced Configurations
43
Upgrading, Rebooting, and Resyncing Your ATA Device
43
Upgrade URL
43
Resync URL
44
Reboot URL
44
Provisioning Your ATA Device
45
Cisco Small Business ATA Administration Guide
3
Contents
Provisioning Capabilities
45
Configuration Profile
46
Chapter 3: Configuring Your System for ITSP Interoperability
47
Network Address Translation (NAT) and Voice over IP (VoIP)
47
NAT Mapping with Session Border Controller
48
NAT Mapping with SIP-ALG Router
48
Configuring NAT Mapping with a Static IP Address
48
Configuring NAT Mapping with STUN
50
Determining the Router’s NAT Mechanism
52
Firewalls and SIP
53
Configuring SIP Timer Values
53
Chapter 4: Configuring Voice Services
54
Supported Codecs
54
Using a FAX Machine
55
Fax Troubleshooting
56
Managing Caller ID Service
58
Silence Suppression and Comfort Noise Generation
60
Configuring Dial Plans
61
About Dial Plans
61
Editing Dial Plans
70
Secure Call Implementation
71
Enabling Secure Calls
71
Secure Call Details
72
Using a Mini-Certificate
73
Generating a Mini Certificate
73
SIP Trunking and Hunt Groups on the SPA8000
75
About SIP Trunking
76
Setting the Trunk Group Call Capacity
78
Inbound Call Routing for a Trunk Group
78
Cisco Small Business ATA Administration Guide
4
Contents
Contact List for a Trunk Group
79
Outgoing Call Routing for a Trunk Group
81
Configuring a Trunk Group
82
Trunk Group Management
83
Setting the Hunt Policy
85
Additional Notes About Trunk Groups
85
Chapter 5: Configuring Music on Hold
86
Using the Internal Music Source for Music On Hold
86
Using the Internal Music Source
86
Changing the Music File for the Internal Music Source
87
Configuring a Streaming Audio Server
88
About the Streaming Audio Server
88
Configuring the Streaming Audio Server
90
Using the IVR with an SAS Line
91
Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102
92
Connecting to PSTN and VoIP Services
92
How VoIP-To-PSTN Calls Work
93
One-Stage Dialing (SPA3102 and SPA8800)
93
Two-Stage Dialing (SPA3102)
94
How PSTN-To-VoIP Calls Work
95
Terminating Gateway Calls
96
VoIP Outbound Call Routing (SPA3102)
97
Configuring VoIP Failover to PSTN
98
Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)98
Other Options
99
PSTN Call to Ring Line 1 (SPA3102)
99
Symmetric RTP (SPA3102 and SPA8800)
99
Call Progress Tones (SPA3102 and SPA8800)
100
Call Scenarios
100
Cisco Small Business ATA Administration Guide
5
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